Cancellation Policy:
If you need to cancel or reschedule your appointment for any reason we require at least 24 hours notice for all spa services. Improper notification may result in a $25 fee, redemption of a voucher or a credit taken per service.
Payment Policy:
Payment is due at the time of booking. By booking and receiving any services at the spa you are authorize the spa to charge your credit card on file or and/or use any prepaid services or unredeemed gift certificates you have purchased in the spa at the spa's sole discretion to pay for your services and any other valid spa charges incurred by you, including guests for whom you have issued your credits to or whom you have made appointments for. All sales are final.
Minor:
Any person under 18 will need verbal/written consent form parent or legal guardian prior to service. Parent/guardian does not need to attend the service but is welcome to.
Pregnancy:
Congratulations on your pregnancy! For your safety we require written consent to perform prenatal massage. Proper certifications are required in order for our professionally trained staff to provide prenatal massage services. Please let us know upfront if you are pregnant so that we can get you to the proper therapist.
Any person under 18 will need verbal/written consent form parent or legal guardian prior to service. Parent/guardian does not need to attend the service but is welcome to.
Pregnancy:
Congratulations on your pregnancy! For your safety we require written consent to perform prenatal massage. Proper certifications are required in order for our professionally trained staff to provide prenatal massage services. Please let us know upfront if you are pregnant so that we can get you to the proper therapist.
Improper Conduct:
Best Estie Day Spa provides professional spa services only. We have a zero tolerance policy on improper conduct no matter how subtle. If any client improperly touches a therapist, makes sexual or suggestive remarks, intentionally exposes themselves in an improper manner or displays any other type of inappropriate or sexual behavior:
Best Estie Day Spa provides professional spa services only. We have a zero tolerance policy on improper conduct no matter how subtle. If any client improperly touches a therapist, makes sexual or suggestive remarks, intentionally exposes themselves in an improper manner or displays any other type of inappropriate or sexual behavior:
1. The service will come to an immediate stop
2. Client will be responsible for full payment of service
3. Client will no longer be allowed in the spa
4. Other action may be taken as needed
2. Client will be responsible for full payment of service
3. Client will no longer be allowed in the spa
4. Other action may be taken as needed